Ticket Management System
This customized application is created for a business challenged with tracking issue and problems reported by users and timely resolutoins to reported issues. Business is setup with multiple locations and needing a centralized controlled application for end-to-end solution towards issues management. Indepth analysis of resolutions and categories of reported problems, enabled organization proactively addressing pain points and reduce TCO. Application has following salient features;
- User friendly interface. Simple features.
- Centralized tickets overviews and realtime updates.
- Dynamic with customization options on the fly.
- Time stamps for activities and notes enable all users to know exactly what happened and at what time.
- Ticket escalation module.
- Auto update of activities and statuses to the users.
- Customized dashboards for users and managers.
- Multilayered security access cotrols for different type of users.